privacy – Ask Your HVAC Pro

Privacy Policy

This Privacy Policy was last updated on May 26, 2025

End User License Agreement

Welcome to Ask Your HVAC Pro. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information in compliance with the policies of the Apple App Store, Google Play Store, and applicable privacy regulations (including GDPR and CCPA where applicable).

1. Information We Collect

We collect only the information necessary to deliver our services:

Account Information: Name, email address, and selected user category (Homeowner, Contractor, Builder, Architect)
Chat Data: Conversations with our AI assistant are stored securely for chat history purposes
Device Information: Device type, OS version, and crash logs (for performance improvements)
Subscription Data: Status of in-app purchases and subscription tier (processed via App Store/Google Play APIs)
We do not collect or store payment details. All payments are handled by the App Store or Play Store.

2. How We Use Your Information

We use your data to:

Provide personalized AI interactions based on your selected role
Maintain your chat history
Improve app functionality, fix bugs, and enhance user experience
Manage your subscription and access level

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share data only with trusted service providers (e.g., cloud storage, analytics) strictly for app functionality, under binding confidentiality agreements.

4. Data Security

We implement strong security measures to protect your data, including encryption, secure transmission (HTTPS), and limited access controls. Your data is stored only as long as needed for legitimate purposes.

5. Children’s Privacy

This app is not intended for children under 13. We do not knowingly collect personal data from children. If we discover such data, we will delete it promptly.

6. Your Rights

You can:

Access and update your personal data within the app
Request deletion of your account and data by contacting support
Control notification preferences through your device settings

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any significant changes will be communicated in-app or by email. Continued use of the app after changes indicates your acceptance.

8. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, please contact us at: support@askyourhvacpro.com

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